Privacy Policy

Last updated: September 12, 2026

Advanced Anti-Aging Center of Excellence (“AACE,” “we,” “us”) respects your privacy. This Privacy Policy explains what information we collect through our website at aacemedspa.com and related online forms, surveys, scheduling tools and text-messaging programs (together, the “Site”), how we use it, and the choices you have. By using the Site you agree to this policy. We may update it from time to time; changes take effect when posted here.

Information we collect

Information you give us. When you request an appointment, fill out a contact form, take a quiz, subscribe to updates, or communicate with us, we may collect your name, email address, phone number, mailing address, date of birth, insurance information, and details about the services you’re interested in or health information you choose to share.

Information collected automatically. Like most websites, we and our service providers may use cookies, pixels and similar technologies to collect your IP address, browser and device type, pages viewed, referring URLs and how you interact with the Site. This helps us understand how the Site is used and improve it. You can control cookies through your browser settings; some features may not work without them.

Information from third parties. If you book through our online scheduler or interact with us through a review platform or social network, those services may share information with us in accordance with their own privacy policies.

How we use your information

• To schedule, confirm and remind you about appointments and to respond to your questions
• To verify insurance and process payments for services
• To provide, personalize and improve our services and the Site
• To send appointment reminders, health and service updates, and promotional offers you have agreed to receive
• To comply with legal obligations and protect the rights, safety and property of AACE, our patients and others

Protected health information (PHI)

Health information we receive in connection with treatment, payment or health care operations is protected under the Health Insurance Portability and Accountability Act (HIPAA) and applicable state law. Our Notice of Privacy Practices, provided at your visit and available on request, describes how we use and disclose PHI and your rights regarding that information. Please do not send sensitive health details through unsecured channels such as standard email or website forms; call us instead.

Text messaging (SMS) program

By providing your mobile number and opting in, you agree to receive text messages from Advanced Anti-Aging Center of Excellence, which may include appointment reminders, scheduling updates, account notifications and, if you have opted in, promotional offers. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any goods or services.

• Opt out: reply STOP at any time to stop receiving messages. You will receive one final confirmation message.
• Help: reply HELP or call us at 812-483-7153 for assistance.
• No sharing: mobile information and SMS consent will not be shared with or sold to third parties or affiliates for marketing purposes.

How we share information

We do not sell your personal information. We may share it with:

• Service providers who help us operate the Site and our practice, such as scheduling, electronic health record, customer relationship management, messaging, payment and hosting providers. They may only use your information to perform services for us.
• Insurers and health care partners as needed to provide care, verify coverage and process claims.
• Legal and safety recipients when required by law, subpoena or legal process, or to protect the rights, property or safety of AACE, our patients or the public.
• Business transfers if we merge with or are acquired by another entity, in which case your information may be transferred subject to this policy.

How we protect information

We use reasonable administrative, technical and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affecting your personal information occurs, we will notify you as required by applicable law.

Your choices

• You may decline to provide information, though we may then be unable to provide certain services.
• You may unsubscribe from marketing emails using the link in any message, and from texts by replying STOP.
• You may request to review, correct or delete personal information we hold about you by contacting us below. Requests involving medical records are handled under our Notice of Privacy Practices.

Children

The Site is not directed to children under 13 and we do not knowingly collect personal information from them online. Health services for minors are provided only with parental or guardian involvement.

Third-party links

The Site may link to third-party websites (for example, our online scheduler, maps or review platforms). We are not responsible for their content or privacy practices. Please review their policies before providing information.

Contact us

Questions about this policy or your information? Contact Advanced Anti-Aging Center of Excellence at 5401 Vogel Rd. Suite 630, Evansville, IN 47715, by phone or text at 812-483-7153, or by email at [email protected].